Policies
Card on file required
In order to best serve all of my clients, I require a credit card on file for all appointments. This card will only be charged in the event of a no-show or cancellation without sufficient notice.
Running Late
I value your time and understand that unexpected delays can arise. If you find that you will be running late for your appointment, please let me know as soon as possible. I will do my best to accommodate your schedule and may be able to reschedule your appointment for a more convenient time. However, please note that if you are more than 15 minutes late for your appointment, I may need to reschedule for a different day or make changes to your service in order to ensure that all of my clients are seen in a timely manner.
Cancellations/No-Shows
I understand that sometimes unforeseen circumstances arise and you may need to cancel or reschedule your appointment.
If you need to cancel or reschedule your appointment, please let me know at least 24 hours in advance. This will allow me to offer the appointment time to another client and ensure that I can accommodate your needs at a more convenient time.
More than 24 hour cancellation notice: If you cancel with 24+ hours in anticipation, I am happy to reschedule your appointment at no charge.
Less than 24 hours cancellation notice: If you cancel with less than 24 hours from your scheduled appointment a ($50 color / $20 haircut ) charge will be charged to your card on file.
No-Show: If you no-show on the day of your scheduled appointment, a ($50 color / $20 haircut) charge will be charged to your card on file.
Service adjustment/re-do
I strive to provide all of my clients with the highest level of service and satisfaction.
Mishaps do happen and sometimes things do not turn out how you expect. However, please note that I do not offer refunds for services that have been performed. If you are unhappy with your service, please let me know within 7 days to have it adjusted. Adjustments must be scheduled within 14 days of the original service day. Anything scheduled beyond that, full service charges will apply.
FAQs
I understand that you may have questions or concerns before, during, or after your appointment with me. That's why I’ve compiled a list of the most common questions I receive from my clients. If you don't see the answer to your question here, please don't hesitate to contact me.
How do i Book an appointment?
If you are a new guest and ready to book your first appointment with me please fill out my new guest reservation form here.
If you are an existing guest of mine and already know what service to book under click here.
If you are an existing guest and would like to try something new from what we normally do please fill you the existing guest form here and share your new ideas with me so we can book you accordingly.
I filled out my new guest reservation form, now what?
Now that you have completed your new guest reservation form, you will receive an email from me shortly with my booking link and what service you should be booking under to ensure we book you correctly and with enough time.
Why do you require a card on file to book?
To ensure that I can provide the best possible service to my clients, I require a card on file when booking appointments. This helps me secure your appointment time and ensures that it is reserved exclusively for you. It also allows me to cover any missed appointments or late cancellations with a fee, which helps me fairly compensate for my time and services.